It doesn’t matter how unique your product is, it’s not enough to provide a high-quality product for a reasonable price. Customers expect the same attention to detail in delivery methods. While white glove delivery is the most obvious result, this trend is growing rapidly like all other aspects of logistics.
What makes white glove delivery different?
White glove delivery is not last-mile delivery. This is because white gloves are usually a delivery method that has been agreed upon and used from the beginning, not a leg of a relay race. As with supply chain best practices and minimizing product handling, the fewer hands a product has. White glove reduces handoffs, which in turn lowers the risk of theft and damage.
A white glove allows for better handling of your goods. It gives them more involvement and responsive supervision from dock to the doorstep and beyond. The white glove provides better shepherding for your goods, giving them more involved and responsive oversight from dock to door and beyond.
White glove delivery can also handle the most annoying aspects of customer deliveries, such as the climb up and downstairs to deliver a large or heavy package and the disposal of any messy packaging materials. Customers don’t have to order a picture of the finished product only to be disappointed when it is delivered. Instead, they get exactly what they ordered.
This increases customer satisfaction and makes it more likely for them to recommend your company.
But why is White Glove Delivery so Popular Now?
White glove delivery has been around for a while now. So what’s driving the sudden popularity and entry into logistics conversations about white glove delivery? Although the answer may be nuanced, it can be traced back to two trends:
- 3PL services are gaining popularity to handle white glove management and other complications.
Does my company use white glove delivery?
Historically, white glove delivery was most commonly used in appliances, medical equipment, and electronics. These large items have small components and vulnerable areas which can be damaged by self-managed shippers.
Customers are now enjoying the convenience of white glove installation service. More furniture, appliances, and other products are now joining the white glove movement. They embrace this extraordinary approach to customer service. These are some questions to ask if your company hasn’t yet considered white glove delivery.
- What are our costs for delivery damages, returns, and customer service to educate consumers about our products?
- How much do we spend on shipping coordination, tracking down, and other research in transit?
- Do any of our competitors use white glove delivery?
- Are our customers able to see and appreciate the many benefits?
Although it may not be practical for all companies, a white-glove is becoming a viable option in many industries.
You can reach out to a 3PL provider to check cost and placement options if you are interested in the white glove. However, companies who attempt to manage white glove delivery themselves often face issues such as DOT regulations or failing to obtain the right insurance to allow home delivery by company-employed agents. It’s best to let professionals handle this task if you want it to succeed, as with many other complex business growth moves.
Let’s sum it all
Look for a reliable, established 3PL service provider who can provide you with the advice and guidance you require, as well as the suggestions and success you desire in white glove delivery. It is not enough to have just anyone physically interact with your customers. Partnering with such a company will ensure your brand is well-represented, from your warehouse to the customer’s home or place of business.
We understand these needs and are eager to share our knowledge with you and your customers. Get started by contacting us today.
Delivery Limited provides luxury, white-glove relocation, delivery and storage services of unrivaled quality to clients who expect the best.